Privacy Policy

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BOOKING PROCESS:

All of the information we collect during the booking process is relevant to the processing of your booking and to enable us to communicate with you regarding the details of your booking. All details are stored on a non-public, secure database on our web server (computer).

By booking a course with us you must agree to our Terms and Conditions, which give us permission to share information about you relating to the course that you have booked with our course directors and staff. This is to ensure we provide you with the best customer experience.

MARKETING:

Information collected for our electronic mailing list is provided by you either at the time of booking a course, or by letting us know that you would like to be included on our mailing list in person or by completing the newsletter registration form on our website.

You can opt-out of our marketing emails at any time by clicking the ‘unsubscribe’ button in any such email, or by contacting us directly.

HOW WE USE YOUR DATA:

We use your data to ensure that we communicate with you in the most effective and appropriate way in relation to your booking. This helps us to efficiently organise courses, events, and activities that you have booked onto. 

If you gave us permission to communicate with you via our electronic mailing list we will use the information you provided during the electronic mailing list registration process or the information you provided during the booking process. This ensures we can efficiently inform you about courses, events and activities that are suited with you needs and in accordance to what we believe may interest you the most. 

The majority of data held by us is provided by you, either via our website, via email, over the telephone or in person. 

If you wish to be accredited by either the Mountain Training organisation or the National Navigation Award Scheme organisation you will need to go through the relevant registration process on their website. We will not use any of the information you provide us to register you with any accreditation organisations on your behalf.

Your privacy is extremely important to us, and we take our responsibility surrounding the security of your data very seriously. For the most part, your data will remain within our organisation and will be processed by appropriate individuals only.

Occasionally we may need to share your information with third parties, such as a mailing house when sending bulk communications through the post or by email (e.g. by using MailChimp to send our electronic newsletter). We regularly monitor the suppliers that we use and ensure that they comply with GDPR regulations. 

We do not sell your personal data to any third parties under any circumstances.

WEBSITE TRAFFIC 

Visitor IP addresses are logged as part of the daily website statistic gathering. Website traffic analysis is common practice. It is used only for the accurate analysis and reporting of statistics and targeting improvements to the website. 

COMPLAINTS

If you wish to raise a complaint about how we have handled your personal information, you can contact our Data Protection Officer on 07740369849.

We hope that we will be able to address any concerns you may have, however, if you are not satisfied with our response you can contact the Information Commissioner’s Office (the ICO). Further details can be found at www.ico.org.uk.